IREM course, certification exam, and webinar information & policies

Quick links

Accessing courses and webinars

All courses, webinars, and related materials are accessed through  IREM Learning.

Students are responsible for monitoring their registration deadlines and course progress in IREM Learning.

IREM does not provide extensions for courses, certification exams, management plans, or webinars. Students are responsible for completing all requirements before their enrollment expires.

The chart below outlines the amount of time students have access to courses and webinars. IREM does not provide extensions. Students are responsible for completing all course requirements (including evaluations and exams) before their enrollment expires.

Type	Access in IREM Learning – deadlines for completion
Live Online course	30 days from last day of instruction, including access to the course exam
Classroom course	30 days from last day of instruction, including access to the course exam
Webinars	Recording available for 30 days after webinar
Self-paced online course	12 months from date and time of registration, including access to the course exam
ARM Track (self-paced online)	ARM Track (self-paced online) 12 months from date and time of registration to complete all 3 components, including access to exams
ACoM Track (self-paced online)	ACoM Track (self-paced online) 12 months from date and time of registration to complete all 3 components, including access to exams
Independent Management Plan	12 months from date and time of registration
Fast Track CPM Course Library	12 months from date and time of registration

Technical requirements for Live Online and Classroom courses

• Laptop computer or desktop computer (If you are taking this course in a classroom, you will need to bring a laptop to class)
• Calculator
• Reliable internet connection
• Built-in or external webcam (Live Online)
• Speaker to hear the class (Live Online)
• Microphone to speak to the class (Live Online)
• Ability to access a Zoom meeting via a desktop or laptop computer (Live Online)
• If you are taking this course Live Online via Zoom, you must have your webcam turned on for the duration of the course to receive credit for attending.

Course completion requirements

Course completion requirements vary by offering and may include attendance, participation, exams, assignments, evaluations, or other required activities.

Students must satisfy all applicable requirements to receive course credit, certificates, certifications, designations, or badges.

Attendance alone does not guarantee successful course completion.

Attendance requirements

Classroom and Live Online courses

Attendance is one of the requirements for successful course completion for classroom and Live Online courses.

Students are expected to attend all scheduled course sessions in their entirety and actively participate throughout the course session(s).

Students who arrive late, leave early, or miss portions of a course will be ineligible for course completion credit.

Refunds, transfers, or other accommodations will not be provided due to failure to meet attendance requirements.

Additional requirements for Live Online courses

In addition to the attendance requirements above, students attending Live Online courses must:

• Join the course at the scheduled start time
• Keep their webcam turned on and remain visible on camera throughout the course unless otherwise directed by the instructor
• Participate in course activities, discussions, and breakout sessions as required

Live Online course times are typically listed in Central Time (CT). Students are responsible for verifying the course start time, converting course start and end times to their local time zone, and joining the course on time.

Students who fail to meet Live Online participation requirements will not receive course completion credit.

Course and certification exam deadlines

Course and exam deadlines are established at the time of registration and are visible within IREM Learning.

Students are responsible for completing all course requirements prior to the published deadline.

What happens when a course expires?

Once a course, exam, management plan, or webinar expires:

• Access is permanently removed
• Remaining exam attempts are forfeited
• Expired registrations cannot be reactivated
• Progress cannot be restored
• A new registration and payment are required to regain access, if applicable

Students are encouraged to complete requirements well in advance of their deadline.

Exam policies

All courses, webinars, and related materials are accessed through IREM Learning.

End-of-course exams

Some courses require successful completion of an exam as part of the course completion process.

Exam requirements and attempt limits vary by offering and are communicated within the course offering in IREM Learning.

Students are responsible for reviewing course requirements and completing all required exams before their enrollment expires.

Certification exams

Certification exams must be completed in accordance with the requirements of the specified certification program.

Students must schedule and complete their certification exams before the deadline – no exceptions.

Students are encouraged to schedule certification exams well in advance of their deadline.

Additional certification exam policies, including scheduling and retake requirements, may apply.

All certification exams must be completed with a Live Online proctor and are accessed through IREM Learning. For more information on our Live Online proctoring requirements, view the Live Online Proctoring page.

The chart below shows each exam and the respective completion deadline. The deadline is available in the student’s registration confirmation email and on the dashboard in IREM Learning. IREM does not provide extensions for certification exams. If you miss your certification exam deadline, your registration expires and cannot be reactivated. A new registration and payment are required before you can take the exam.

Exam	Exam completion deadline
ACoM certification exam	Exam registration only – 30 days from the date and time of registration Classroom ACoM Track – 30 days from last day of CML201 or MXD201 instruction
Classroom course	30 days from last day of instruction, including access to the course exam
ARM certification exam	Exam registration only – 30 days from the date and time of registration Classroom ARM Track – 30 days from last day of RES201, MAH201, or MXD201 instruction
CPM Capstone	MPSA – 7 days from last day of two-day MPSA Prep Course CPM certification exam – 30 days from the last day of two-day MPSA Prep Course
Community Association Management (COM) Exam	30 days from date and time of registration

Results for all certification exams are calculated immediately upon submission. An exam score of 70% or better is needed to pass the CPM, ARM, ACoM, Community Association Management certification exams, as well as the MPSA.

Technical requirements and considerations for certification exams

Required equipment and technology

• Laptop or desktop computer
• Reliable internet connection
• Built-in or external webcam
• Working microphone and speaker
• A standard calculator or the calculator on your computer (no phone calculators)

Exam restrictions

• Cell phones and tablets are not permitted once the exam begins.
• Only one screen can be used for the exam. You can use an external monitor if your laptop is set to mirroring and closed; however, you will need an external webcam.

Additional considerations

Students are responsible for ensuring their equipment and internet connection meet all published technical requirements before beginning a certification exam.

Due to system limitations, interrupted exam sessions cannot be resumed from the point at which the interruption occurred. Students will not be able to continue an exam from where they left off.

For additional technical requirements for certification exams, click here.

Cancellations, transfers, and refunds

To have consideration for a registration refund or transfer, we require that you contact us in advance of your course/exam/webinar at cancellation@irem.org or (800) 837-0706. The chart below describes our cancellation policy based on the timeframe in which you provide written notice. IREM does not provide extensions for any courses, exams, management plans, or webinars.

Type	More than 7 days before course start time	24 hours to 7 days before course start time	Less than 24 hours before course start time or no show
Classroom course	Full refund or transfer to another classroom, Live Online, or self-paced online course	Refund less a cancellation fee of $150 or transfer to another classroom, Live Online, or self-paced online course less a change fee of $150	Non-refundable and non-transferable
Live Online course	Full refund or transfer to another classroom, Live Online, or self-paced online course	Refund less a cancellation fee of $150 or transfer to another classroom, Live Online, or self-paced online course less a change fee of $150	Non-refundable and non-transferable
Self-paced online course	Non-refundable and non-transferable	Non-refundable and non-transferable	Non-refundable and non-transferable
Certification exams	Non-refundable and non-transferable	Non-refundable and non-transferable	Non-refundable and non-transferable
Independent Management Plan (MPLIND)	Non-refundable and non-transferable	Non-refundable and non-transferable	Non-refundable and non-transferable
Webinar	Full refund or transfer to another webinar	Non-refundable and non-transferable; 30-day access to recording after live webinar	Non-refundable and non-transferable; 30-day access to recording after live webinar

Note: IREM may from time to time find it necessary to cancel a classroom course, Live Online course, or webinar. In such cases, your registration fee will be fully refunded. However, IREM assumes no liability for any expenses incurred other than the registration fee.

Note: Registrants who are unable to attend the live webinar will continue to have access to the webinar recording for 30 days following the live event. Failure to attend the live webinar does not qualify for a refund outside of the cancellation policy above, nor can the 30-day deadline be extended.

Deadline and expiration policies

Course and certification exam deadlines are firm.

Once an offering expires:

• Access is permanently removed
• Remaining exam attempts are forfeited
• Expired registrations cannot be reactivated
• Progress cannot be restored
• A new registration and payment are required to regain access

In rare, documented circumstances outside a student’s control, IREM may review a request for accommodation. Review does not guarantee approval. Any accommodation is granted at IREM’s sole discretion.

Circumstances that do not qualify for review include work obligations, travel, failure to schedule an exam, failure to monitor deadlines in IREM Learning, technical issues on personal or employer-provided devices, corporate security restrictions, and other circumstances within the student’s control.

ADA reasonable accommodation requests

IREM provides students with reasonable accommodations in accordance with ADA/Section 504 and applicable state law. Accommodation requests must be received at least 10 business days (5 business days for MPSA) before a scheduled exam/course. Requests received after these deadlines will not be accommodated. Please complete this online form to submit your request.

Frequently asked questions

What happens if I miss my deadline?

Course and certification exam deadlines are firm. Once an offering expires, access is removed and a new registration and payment are required to regain access.

What if I am late to a classroom or Live Online course?

Students are expected to attend all scheduled sessions. Missing portions of a course may impact eligibility for course credit.

Do I need to keep my camera on during a Live Online course?

Yes. Students attending Live Online courses must keep their webcam turned on and remain visible on camera throughout the course unless otherwise directed by the instructor.

What time zone are Live Online courses listed in?

Live Online course times are listed in the time zone specified for the course. Most public IREM offerings are listed in Central Time (CT).

Students are responsible for verifying the scheduled course time in IREM Learning and converting it to their local time zone if necessary.

Can I transfer my registration?

Transfer eligibility varies by offering. Refer to the Cancellation, transfer, and refunds section above.

Can I receive a refund?

Refund eligibility varies by offering. Refer to the Cancellation, transfer, and refunds section above.

What if I cannot attend a live webinar?

Registrants who are unable to attend a live webinar will continue to have access to the webinar recording for 30 days following the live event. Refund eligibility is subject to the Cancellation, transfer, and refunds policy above.

Can I record a course or webinar or use AI transcription software?

No. Students may not record or transcribe classroom courses, Live Online courses, or webinars using any technology or method. Recording and transcription of course sessions are prohibited to protect course content, intellectual property, exam integrity, and the learning experience for all participants.

Will there be class recordings I can download?

No. Recordings of classroom and Live Online courses are not available for download for later viewing unless specifically stated as part of the course offering.